Infant Hearing Program
Client Satisfaction Survey Feedback
Thank you to all the families who participated in our Client Satisfaction Survey (March–April 2025). Your feedback helps us grow and improve the way we support children and families in our programs.
We’ve listened carefully and taken action based on what you shared.Explore the key insights and changes we’re making in response to your feedback:
The Central South Infant Hearing Program (CSIHP) serves the Brant, Haldimand-Norfolk, Hamilton and Niagara communities. The Regional Infant Hearing Program Office is located in Hamilton. The Central South IHP is part of a provincial system of 12 Infant Hearing Programs. Contact information for the other regional sites is available through the Ministry of Children, Community and Social Services website.
Why do we screen babies for hearing loss?
Two out of 1,000 babies have hearing loss at birth. Two more develop hearing loss by the age of five. These children may hear some sounds but miss others, making it harder to learn speech and language. This can lead to behaviour and emotional challenges.
The Infant Hearing Program provides hearing screening for all newborns in hospital or community settings and:
- Identifies newborns with permanent hearing loss
- Supports language development so they will be ready to start school
Funded by the Government of Ontario.